Northlight removes fake, malicious and defamatory reviews from Trustpilot and other review platforms — verified offline before you pay a cent. No retainer, no setup fee.
We don't do a bit of everything. We remove damaging reviews and the problems that come with them — at the source, verified, and documented for your records.
Fake, malicious or policy-breaking reviews on your Trustpilot profile, flagged and removed through the correct channels — with evidence files built for each case.
A consumer warning banner on your review profile scares off every visitor. We resolve the underlying flags and get the warning lifted.
When a review page has become a liability, we handle the complete cleanup — from bulk review takedowns to closing pages that should not exist at all.
No retainer, no setup fee, no charge if we cannot remove it. Every case follows the same four steps.
Send us your profile links. Within 24 hours you get a written scan: which reviews are removable, which are not, and why.
You approve a fixed price per removal up front. No hourly billing, no surprises, no obligation to proceed.
Evidence building, platform reporting and escalation — handled entirely by our team. You do nothing.
Once the review is confirmed offline, you receive the verification and the invoice — in that order.
Northlight Reputation was built around one observation: most agencies treat review removal as a side service. We made it the whole business.
Our team works across Europe and Asia, handling cases for e-commerce stores, agencies, SaaS companies and local businesses. Every case gets its own evidence file, its own removal strategy and a named point of contact who answers within one business day.
A north light is the steady, glare-free light artists work by. That's the standard for your review profile: steady, accurate and free of noise — so customers see the real picture of your business.
We believe your review profile is an asset, not a gamble. When a handful of fake or malicious reviews can shape how thousands of customers see you, that profile deserves to be protected deliberately and managed with precision.
We believe in documented, guideline-based removals, honest scans — even when the honest answer is "this one is not removable" — and pricing where the risk sits with us, not with you.
We don't believe in shortcuts, blanket guarantees, or one-click fixes to review problems. We don't flood profiles with fake positives, and we don't promise removals we cannot deliver.
We don't operate in gray areas that put clients at long-term risk. And we don't believe you should lose sleep because a competitor or a troll decided to attack your business.
Real, verified feedback from businesses we have helped take back control of their review profiles.
Three fake one-star reviews had been sitting on our Trustpilot for months. Northlight had all three confirmed offline within five weeks, and we only paid once they were gone.
Joao AbrantesE-commerce founderThey did exactly as promised, taking down a fake negative review posted by a competitor in a timely and efficient manner, for a fair price too. Highly recommend if you care about protecting your name.
Shiv ShettyAgency ownerThe consumer warning on our profile was killing conversion overnight. Northlight resolved the flags and got it lifted. Results have held for months now, and they still check in.
Apparel IslandOnline retailerCannot find what you are looking for? Ask us directly. We answer within one business day.
Send your question →Send us your review profile links and we will return a written scan within 24 hours — which reviews qualify for removal, a fixed price per review, and a realistic timeline.